Terms of service

Last Updated: March 2026

1. Overview

This website is operated by Mandela Mattresses. Throughout the site, the terms “we”, “us”, and “our” refer to Mandela Mattresses. By visiting our website or purchasing products from us, you engage in our service and agree to be bound by the following Terms of Service.

If you do not agree to these terms, you should not access the website or use any services.

2. Online Store Terms

By using this site, you confirm that the information you provide during purchases or account registration is accurate and complete.

You may not use our products or services for any unlawful or unauthorized purpose.

We reserve the right to refuse service to anyone for any reason at any time.

3. Products and Services

Mandela Mattresses offers a variety of home and lifestyle products including:

Mattresses

Furniture

Electronics

Home appliances

All product descriptions, images, and prices are provided as accurately as possible. However, we reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.

4. Pricing and Availability

All prices displayed on the website are listed in Kenyan Shillings (KES) unless otherwise stated.

Prices, product availability, and promotions may change without notice.

5. Orders and Payment

By placing an order through our website, you agree to provide accurate billing and contact information.

We accept payment through various methods including:

M-Pesa

Bank transfer

Card payments

Other available payment methods at checkout

Orders may be canceled or refused if fraudulent activity is suspected.

6. Delivery

Mandela Mattresses delivers products within Nairobi and across Kenya through trusted courier partners.

Delivery times are estimates and may vary depending on product availability, courier schedules, or location.

Customers are advised to inspect products upon delivery.

7. Returns, Exchanges and Cancellations

Customers are responsible for confirming product specifications before delivery.

Incorrect mattress size orders delivered to the customer attract an exchange and redelivery fee ranging between KES 2,500 and KES 5,000, depending on the condition of the product and the customer’s location.

Cancellations must be submitted in writing.

Any costs already incurred during order processing may be deducted. Where refunds are applicable, they will be issued as store credit only.

8. Product Warranty

Certain products may include manufacturer warranties.

For example, Maharaja mattresses may carry warranties of up to 5 or 7 years, depending on the product model.

Customers should retain proof of purchase to support warranty claims.

9. Third-Party Services

Our website may use third-party services including payment providers and courier partners.

We are not responsible for the policies or practices of these third parties.

10. Limitation of Liability

Mandela Mattresses shall not be held liable for any direct, indirect, incidental, or consequential damages arising from the use of our website, products, or services.

11. Changes to Terms

We reserve the right to update or modify these Terms of Service at any time. Updates will be posted on this page and will take effect immediately.

12. Contact Information

For questions about these Terms of Service, please contact:

Mandela Mattresses

Nairobi, Kenya

Email: sales@mandela.co.ke