Privacy policy

Last Updated: March 2026

1. Introduction

Mandela Mattresses (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.

By using our website, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

When you visit or make a purchase from our website, we may collect the following types of personal information:

Personal Identification Information

Name
Phone number
Email address
Delivery address

Order Information

Products purchased
Order details
Delivery information

Payment Information Payments are processed through secure third-party payment providers. We do not store sensitive payment details such as full card numbers.

3. How We Use Your Information

We use your information to:

Process and deliver orders
Communicate with you regarding your purchase
Provide customer support
Improve our products and services
Send marketing or promotional messages where permitted
Prevent fraud or misuse of our services

4. Sharing Your Information

We may share limited information with trusted third parties when necessary to operate our business, including:

Delivery and courier companies for order fulfillment
Payment providers to securely process payments
Technology platforms used to operate our online store

These parties are only given the information necessary to perform their services.

5. Marketing Communications

If you subscribe to our communications, we may send:

Promotional emails
Marketing messages
Product updates or special offers

You may opt out of marketing communications at any time.

6. Cookies and Website Tracking

Our website may use cookies and similar technologies to:

Improve website functionality
Understand visitor behavior
Enhance user experience

You can adjust your browser settings to refuse cookies if you prefer.

7. Data Security

We take reasonable precautions to protect your personal information and follow industry best practices to ensure it is not lost, misused, accessed, disclosed, altered, or destroyed.

8. Age Requirements

Our website and services are intended for use by individuals of all ages. However, purchases should be made with the consent of a responsible adult where applicable.

9. Returns, Exchanges & Cancellations

Customers are responsible for confirming product specifications before delivery.

Incorrect mattress size orders delivered to the customer attract an exchange and redelivery fee ranging from KES 2,500 – 5,000, depending on product condition and location.

Cancellations must be submitted in writing. Any costs already incurred may be deducted.
Where refunds apply, they will be issued as store credit only.

10. Product Warranties

Certain products may include manufacturer warranties. For example, Maharaja mattresses may carry warranties of up to 5 or 7 years, depending on the specific product model.

Customers should retain proof of purchase to claim applicable warranties.